Troubleshooting Guide: Phone Not Detected During Hearsay Extraction If you're starting or in the middle of a Hearsay extraction and the app is not detecting your phone, follow these steps to troubleshoot the connection.
🚀 Introducing Smarter Extraction Codes in Hearsay 🚀
Our latest release gives you total control over what gets collected—and eliminates the back-and-forth with custodians.
What’s new?
Client-First “Share Everything” Mode
Collect every text, WhatsApp, voicemail, or call log in a single click. Perfect when you need the full record and don’t want to coach the client on what to pick.Auto-Share Searches (Lawyer-Defined)
Pre-load exact searches—by name, number, or keyword—and Hearsay runs them automatically during extraction. No more missed threads or “oops, I forgot that chat.”Built-in Safeguards
Require Client Approval gives custodians a checkout screen so they can review (but not hide) conversations. We log any removals, so you’ll always know what was or wasn’t shared.Optional Second Pass
Let clients run their own follow-up searches without creating another backup—great for jogging memories without disrupting chain of custody.Coming Soon
Granular date filters right inside the extraction flow—pull only the messages from the window you care about and nothing more.
Why it matters
Fewer mis-shares, faster reviews
Bulletproof audit trail for opposing counsel
Maximum client privacy—nothing leaves the device until they hit Share
Hit ▶️ on the video to see it in action, then generate your first code and watch your evidence collection time drop to minutes.
Questions? Ping us at support@usehearsay.com.