How to run an extraction (for remote custodians)

How to run an extraction (for remote custodians)

In this video we'll show you how to run an extraction as a remote client. This is a great video to share with clients running extractions at home.

How To:

  1. Download our app from app.usehearsay.com/download. Make sure to select the right version for your computer.

  2. Paste the extractions code you should receive from your lawyer or from our automated email into the Join Secure Workspace text box.

  3. Plug your phone into your computer with a standard charging cable. Make sure you have enough power on your computer to run for at least an hour or be plugged in. Your phone must stay connected through the rest of this process.

  4. Select a location to save the extracted data (on your computer, on a connected hard drive or thumb drive, or to a cloud folder). Using cloud storage will significantly increase extraction time.

  5. When prompted enter passcode to Trust this Computer.

  6. After trusting the computer, make sure to unlock your phone a second time.

    • Wait for 2-5 minutes for the phone to prepare for the extraction and begin.

    • When you see the confetti, that's when the formal extraction has started.

  7. Keep your phone plugged in.

  8. After the extraction completes, type a name or phone number into the search box to find conversations to share.

    • You can return to this screen as many times as you'd like to share more conversations.

For more information about extraction codes: usehearsay.com/videos/extraction-codes

If you don't have an account yet: usehearsay.com/videos/how-to-signup

If you are a client looking to extract texts from your phone: how-to-run-an-extraction-for-remote-custodians